Lowell – specialising in debt recovery, data analytics and pioneering customer insight

With offices across Germany, Austria, Switzerland and the UK, as a European Group, we serve every part of the credit management value chain. With combined expertise in debt purchasing, third party collections, business process outsourcing, credit management and e-commerce.

In the UK we have three core businesses: Lowell FinancialFredrickson International and Lowell Solicitors.

Our innovative and professional approach makes selling non-performing consumer debts to Lowell Portfolio I Ltd an integral part of many creditors’ recovery processes. It brings a number of immediate and tangible benefits including:

  • Immediate cash generation
  • Higher overall returns compared with traditional recovery methods
  • Greater predictability in forecasting cash and bad debt reserves
  • Increased productivity of existing resources
  • A more tailored, flexible environment to help customers manage their financial difficulties

We are regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts and adhere to the Credit Services Association (CSA) Code of Practice.

In the UK, Lowell  offers debt servicing through Fredrickson International.

Fredrickson International became part of Lowell in 2013. They specialise in high volume debt servicing across a number of market sectors. Delivering excellent results through ethical collections for many leading companies in the UK, their clients also have the option to progress to a full debt sale within the same Group.

We are experts in ethical data-driven collections. Our operational model is built around our sophisticated technology platform and data intelligence fuelled with information on over 14 million owned accounts. We aim to work with each of our consumers to agree a realistic and sustainable payment plan tailor-made to their individual circumstances.

Lowell UK was born from the idea that there was an opportunity to do debt recovery in a better way – a way that focused on using data and insight to deliver a truly tailored service for the individual. The premise of our business is to create a win-win situation for our clients, our consumers and the commercials.

We believe there are three core areas that make our business special and result in us being the forerunner in our industry:

  1. Our pioneering approach to consumer insight – we aggregate our consumer data and third party data sources in a way like no other to ensure the solutions we provide are suitable and appropriate for individuals
  2. Our principled approach – we are fair in everything we do
  3. Our determination to be the best – our focus on continuous improvement means we never rest on our laurels. We always look for a better way

Our processes fully accord with industry best practice and the consumer credit regulatory framework, i.e. as set out in the FCA Handbook and Consumer Credit Act 1974

We are a signatory to the Code of Practice set out by the Credit Services Association (CSA) and comply with the Standards of Lending Practice from the Lending Standards Board.

Our approach has led to Lowell Financial receiving a continued ‘Exceptional’ accreditation by independent-body Investor in Customers; it was the first company within its sector to receive such recognition.

By working with any member of Lowell you will benefit from:

  • Access to our specialist skills, a vast amount of experience and excellent track record
  • A collections strategy centred on our ability to assess a customer’s ability to pay through pioneering data insight
  • Reassurance that your reputation is in safe hands, due to our principled approach – evidenced by Lowell Financial Ltd becoming the first company to achieve an ‘outstanding’ rating from independent customer experience consultants Investor in Customers, which we have now exceeded to the ‘Exceptional’ rating.
  • Our commitment to building long-term strategic partnerships with our clients and delivering added value and insight

To find out more about who we are and what we doplease email our sales team enquiries@lowellgroup.co.uk

 

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Lowell Portfolio I Ltd and Lowell Financial Ltd are companies registered in England and Wales under Company Reg. No: 4857418 and 4558936 respectively. They are authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts. Registered Offices: Ellington House, 9 Savannah Way, Leeds, LS10 1AB