GFKL Lowell Group’s Chief Executive, James Cornell and UK Chief Operations Officer, Andrew Bartle  were honoured at last night’s Collections & Customer Service (CCS) Awards for their work as pioneers in the credit management sector.

To commemorate ten years of the CCS Awards, organisers, Credit Strategy Magazine awarded ten organisations and key individuals with a special CCS Decade of Pioneers Award.

Kamala Panday, Publishing Director of Credit Strategy said:  Over the last ten years, Credit Strategy’s CCS Awards scheme has charted the progress of this large and complex sector. There is no doubt this world has undergone rapid transformation – from the maturation of the debt purchase sector, through to the development of a heavily regulated consumer market. And as the market has evolved, those organisations that are on its front line deserve recognition.”

Kamala continues: “Lowell Group, which merged with German market leader GFKL last year, deserves praise not only for its senior team led by James and Andrew, but for its industry-leading approach to listening to customers and actively seeking feedback as part of its commitment to treating customers fairly and with respect.”

The awards which took place last night at The Midlands Hotel in Manchester, herald best practice and achievements in debt collection, customer services, debt counselling, outsourcing and debt sale.

James Cornell said: “Both Andrew and I are delighted to have received this award. We are constantly challenging ourselves in order to adapt to the changing landscape of credit management and have a clear commitment to focus on our customers and people – it is great to receive this recognition on behalf of all the excellent colleagues who we are proud to work alongside.”

In 2013 Lowell Financial was the first organisation in its industry to team up with independent customer experience consultancy Investor in Customers (IIC) to complete a comprehensive assessment of their customer service. The assessment includes a survey of customers, staff and senior management to assess how well a business understands its customer needs and how well it delivers services that meet those needs. Lowell currently holds IIC’s top rating of 3 stars for Exceptional service.


Lowell GFKL Group, a European leader in credit receivables management, today announces impressive results for its third quarter ended 30 September 2016.

Financial Highlights

  • Group Cash EBITDA* of £69m for the three months to September 2016 – an increase of 34% versus the three months to September 2015
  • 120 month gross Estimated Remaining Collections (ERC) of £1.7bn, an increase
    of  20% from September 2015 (up £274m) and 22% higher versus December 2015
  • Non-Performing Loan (NPL) portfolio acquisitions of £238m in the last 12 months
    to September 2016, consistent with the 12 months to September 2015
  • Solid pipeline of NPL portfolio acquisitions in place for Q4 giving visibility
    of expected purchases for the full year in excess of £250m

Operational Highlights

  • Closed the acquisition of Tesch Inkasso at the end of September 2016
  • Raised €230m to fund the Tesch Inkasso transaction and provide further investment capital
  • Integration of all businesses is progressing well
  • Focus on value creation remains paramount:
    • Sharing best practice to increase competitiveness
    • Building the strongest platforms to secure local market leadership
    • Maintaining a disciplined approach to pricing and investment
  • Compliance with the regulatory environments and the continuing focus on customer experience remain at the forefront of all activities


The Group continues to perform well, with on-going opportunities to deploy capital in accretive investments. We see structural drivers for market growth in both Germany and the UK and as such the outlook for the Group remains positive.

Commenting on the results, Colin Storrar CFO said:

“I’m pleased to announce the delivery of impressive results by the Lowell GFKL Group. We have seen positive momentum during the third quarter with significant growth in both Cash EBITDA and 120 month ERC year on year. In light of our 2016 year to date performance and recent complementary acquisitions, we look to the future positively.”


* Cash EBITDA for the three months to 30 September 2015 and on a last 12 months basis to 31 December 2015 is defined as both Lowell’s and GFKL’s Adjusted EBITDA, each as defined in the Offering Memorandum dated 14 October 2015. Cash EBITDA for the three months to 30 September 2016 and on a last 12 months basis post 31 December 2015 is defined as collections on owned portfolios plus other turnover, less collection activity costs and other expenses (which together equals servicing costs) and before exceptional items, depreciation and amortisation.


For further information, please contact:

Investor Relations enquiries:                    

Jon Trott, Head of Investor Relations

Telephone: +44 7551 153 793



Media enquiries:


Lisa Caswell

Telephone: + 44 7393 236 925



Michaela Heitkemper

Telephone: + 49 201 102 1198



About Lowell GFKL Group:

The Lowell GFKL Group was created in October 2015 following the merger of the UK and German market leaders, the Lowell Group and the GFKL Group. This union created one of the largest credit management companies in Europe. It benefits from the backing of global investment company Permira and Ontario Teachers’ Pension Plan. The Group’s experience, expertise and core strengths in data analytics and operational efficiency underpin its vision to be the most reputable and trusted partner in the European credit management sector. For more information on the Group, please visit our investor website:

For information on the individual companies, please visit:

Non-IFRS financial measures

We have included certain non-IFRS financial measures in this trading update, including Estimated Remaining Collections (“ERC”) and Cash EBITDA.

We present ERC because it represents our expected gross cash proceeds of the purchased debt portfolios recorded on our balance sheet (the “Purchased Assets”) over the 84-month, 120-month and 180-month periods. ERC is calculated as of a point in time assuming no additional purchases are made. ERC is a metric that is also often used by other companies in our industry. We present ERC because it represents our best estimate of the undiscounted cash value of our Purchased Assets at any point in time, which is an important supplemental measure for our board of directors and management to assess our performance, and underscores the cash generation capacity of the assets backing our business. In addition, the instruments governing our indebtedness use ERC to measure our compliance with certain covenants and, in certain circumstances, our ability to incur indebtedness. ERC is a projection, calculated by our proprietary analytical models, which utilise historical portfolio collection performance data and assumptions about future collection rates, and we cannot guarantee that we will achieve such collections. ERC,  as computed by us, may not be comparable to similar metrics used by other companies in our industry.

We present Cash EBITDA because we believe it may enhance an investor’s understanding of our profitability and cash flow generation that could be used to service or pay down debt, pay income taxes, purchase new debt portfolios and for other uses, and because it is frequently used by securities analysts, investors and other interested parties in the evaluation of companies generally. In addition to ERC, our board of directors and management also use Cash EBITDA to assess our performance. Cash EBITDA is not a measure calculated in accordance with IFRS and our use of the term Cash EBITDA may vary from others in our industry. For a reconciliation of Cash EBITDA to operating profit, see the “Reconciling the Q3 Interim Numbers to this Presentation” page within the Investor Presentation document available on the investor website.

ERC and Cash EBITDA and all the other non-IFRS measures presented have important limitations as analytical tools and you should not consider them in isolation or as substitutes for analysis of our results as reported under IFRS.


James Cornell, GFKL Lowell Group Chief Executive has today announced the appointment of Thomas Dold, previously CEO of Tesch Inkasso Group, as DACH (Germany, Austria, and Switzerland) Regional Manager with immediate effect.

The Regional Manager role is a new one for the Group and is introduced to bring the capacity and capability necessary to drive the Group’s growth.

Thomas Dold spent 13 years working at IBM in Germany and across EMEA (Europe, Middle East and Africa) before moving into the new media and technology sectors, culminating in 9 years as Managing Director of Dun & Bradstreet Deutschland GmbH. He joined the team at Tesch Inkasso Group in early 2015.

James Cornell said “I am delighted to have found in Thomas the credentials, performance track record and personal leadership style that I was looking for in a Regional Manager. I look forward to giving all necessary support to Thomas to ensure his success in role.”


For further information, please contact:

In the UK:     Karen Leech + 44 (0) 113 2856595   or

In Germany:  Michaela Heitkemper +49 201 102-1198   or


Notes to Editors:

GFKL Lowell

The GFKL Lowell Group was created in October 2015 following the merger of German and UK market leaders GFKL and the Lowell Group. This union created one of the largest credit management companies in Europe. It benefits from the backing of global investment company Permira Funds and Ontario Teachers’ Pension Plan (OTPP).

The Group’s experience, expertise and core strengths in data analytics and operational efficiency underpin its vision to be the most reputable and trusted partner in the European credit management sector.

In April 2016 the Group made its first acquisition of Austrian Third Party Collections (3PC) specialist, IS Inkasso. This was followed in August and September 2016 with two further 3PC companies, German-based Apontas and Tesch.