How We Use Your Data
This policy outlines how the Lowell Group will use, store and share your personal data.
Your information will be held by Lowell Financial LTD and we will use your personal data fairly and lawfully and in accordance with the Data Protection Act 1998 (“the Act”). For the purposes of the Act, we are the data controller.
PERSONAL DATA WE MAY COLLECT AND USE
Where We Get Your Personal Data From: You may share personal data about yourself and your circumstances with us through use of our website or within phone calls, emails or otherwise contacting us.
What Categories of Personal Data Do We Collect?
The personal data that we collect may include email addresses together with any other personal information that you may inform us or our group companies of via email, if you call or by any other means that you may contact us or any of our group companies.
Also, each time you visit our website we may automatically collect information and personal data about your computer for system administration, including where available, your IP address, operating system and browser type.
USES MADE OF YOUR PERSONAL DATA
We and our group companies may process any personal data obtained in accordance with this policy in the following ways:
- to administer our website;
- to improve our website to ensure that content is presented in the most effective manner; and
- to prevent money laundering and fraud.
We may share your personal data with our suppliers who provide services to us to enable them to provide these to us. These suppliers are our data processors and may only use your personal data in the way we specify.
BASIS FOR USING YOUR PERSONAL DATA
We are processing your data based on our legitimate business interests.
DISCLOSURE OF YOUR PERSONAL DATA TO THIRD PARTIES
We may share your personal data with the other companies within the Lowell Group but only for the purposes set out at ‘Uses Made of Your Personal Data’ above.
If we merge, transfer or sells part or all of the business to a third party, your personal data may be disclosed to the third party and any relevant advisors. Further, if the transaction goes ahead, the third party may use or disclose your personal data as set out in this policy.
SENSITIVE PERSONAL DATA
The Act defines certain personal data as ‘sensitive’ such as personal data regarding your ethnic origin, physical health and mental health. We will not ask you to disclose any sensitive data but you may voluntarily give such personal data to us. Any use of or sharing of your sensitive personal data will be on the basis of your consent or if we are required or permitted to do so under the Data Protection Act 1998.
WHERE WE PROCESS YOUR PERSONAL DATA
The data that we collect from you will not be transferred to or stored anywhere outside of the EEA.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website.
“Cookies” are small pieces of information sent by a web server (such as that used to run this website) to your computer, which are then stored on the computer’s hard drive. Although cookies contain identifying information, they do not contain any information that identifies you personally, but they allow us to recognise you when you return to our website.
You can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website, including the use of the secure area of the website.
For further information about cookies and how to disable them please go to: www.aboutcookies.org.
RECORDED PHONE CALLS
We may monitor and/or record phone calls between our staff and you in order to offer you and our staff additional security, resolve complaints, for training purposes and to improve our quality and service standards.
Our website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites.
CHANGES TO THIS POLICY
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
CONTACT, COMPLAINTS AND ACCESS TO PERSONAL DATA
The Act gives you the right to access personal data held about you. If you would like to access this personal data, have any questions, comments or requests, or are unhappy with how we use your personal data then please contact our Data Protection Officer:
The Data Protection Officer, Lowell Financial LTD, Ellington House, 9 Savannah Way, Leeds LS10 1AB.
If you are not satisfied with our resolution of your concern then please contact the Information Commissioner’s Office on 0303 123 1113.