How We Use Your Data

This policy outlines how the Lowell Group will use, store and share your personal data.

Your information will be held by Lowell Financial LTD and we will use your personal data fairly and lawfully and in accordance with the Data Protection Act 1998 (“the Act”). For the purposes of the Act, we are the data controller.

PERSONAL DATA WE MAY COLLECT AND USE

Where We Get Your Personal Data From: You may share personal data about yourself and your circumstances with us through use of our website or within phone calls, emails or otherwise contacting us.

What Categories of Personal Data Do We Collect?

The personal data that we collect may include email addresses together with any other personal information that you may inform us or our group companies of via email, if you call or by any other means that you may contact us or any of our group companies.

Also, each time you visit our website we may automatically collect information and personal data about your computer for system administration, including where available, your IP address, operating system and browser type.

USES MADE OF YOUR PERSONAL DATA

We and our group companies may process any personal data obtained in accordance with this policy in the following ways:

  • to administer our website;
  • to improve our website to ensure that content is presented in the most effective manner; and
  • to prevent money laundering and fraud.

We may share your personal data with our suppliers who provide services to us to enable them to provide these to us. These suppliers are our data processors and may only use your personal data in the way we specify.

BASIS FOR USING YOUR PERSONAL DATA

We are processing your data based on our legitimate business interests.

DISCLOSURE OF YOUR PERSONAL DATA TO THIRD PARTIES

We may share your personal data with the other companies within the Lowell Group but only for the purposes set out at ‘Uses Made of Your Personal Data’ above.

If we merge, transfer or sells part or all of the business to a third party, your personal data may be disclosed to the third party and any relevant advisors. Further, if the transaction goes ahead, the third party may use or disclose your personal data as set out in this policy.

We may share your personal data with third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use www.lowellgroup.co.uk/terms-and-conditions/ or to protect the rights, property, or safety of our clients, our employees agents and subcontractors or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

SENSITIVE PERSONAL DATA

The Act defines certain personal data as ‘sensitive’ such as personal data regarding your ethnic origin, physical health and mental health. We will not ask you to disclose any sensitive data but you may voluntarily give such personal data to us. Any use of or sharing of your sensitive personal data will be on the basis of your consent or if we are required or permitted to do so under the Data Protection Act 1998.

WHERE WE PROCESS YOUR PERSONAL DATA

The data that we collect from you will not be transferred to or stored anywhere outside of the EEA.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website.

COOKIES

“Cookies” are small pieces of information sent by a web server (such as that used to run this website) to your computer, which are then stored on the computer’s hard drive. Although cookies contain identifying information, they do not contain any information that identifies you personally, but they allow us to recognise you when you return to our website.

We do not use persistent cookies i.e. those that are pushed out to a user’s machine and stored. This website uses Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the website remember what you chose on the previous page, therefore avoiding the need to re-enter information and improve your experience whilst using the website. These cookies do not contain personal information and cannot be used to identify you. We also use cookies to track how visitors reach our website and the path they take through it to help us improve our service to you. For example, we use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use the website. Find out more about how these cookies are used on the Google Privacy site.

You can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website, including the use of the secure area of the website.

For further information about cookies and how to disable them please go to: www.aboutcookies.org.

RECORDED PHONE CALLS

We may monitor and/or record phone calls between our staff and you in order to offer you and our staff additional security, resolve complaints, for training purposes and to improve our quality and service standards.

OTHER WEBSITES

Our website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites.

CHANGES TO THIS POLICY

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

CONTACT, COMPLAINTS AND ACCESS TO PERSONAL DATA

The Act gives you the right to access personal data held about you. If you would like to access this personal data, have any questions, comments or requests, or are unhappy with how we use your personal data then please contact our Data Protection Officer:

The Data Protection Officer, Lowell Financial LTD, Ellington House, 9 Savannah Way, Leeds LS10 1AB.

If you are not satisfied with our resolution of your concern then please contact the Information Commissioner’s Office on 0303 123 1113.