Lowell Group is a leading provider of credit management services specialising in debt recovery, data analytics and customer insight. Comprising market leader in debt purchase, Lowell Portfolio I Ltd; debt collection business, Lowell Financial Ltd, and multi-award winning debt servicing specialists Fredrickson International (www.freds.com), the Group is well-placed to offer advice on integrated debt management strategies across the credit arrears life cycle.
Headquartered in Leeds, with offices in Surrey, we have over 1,100 team members and benefit from significant scale, expertise and experience in our market.
We have acquired in excess of 14 million accounts, which represents a significant proportion of the UK’s credit active population and enables us to have a significant understanding of new portfolios. We work with our customers, offering realistic, affordable and sustainable payment plans tailored to their individual circumstances.
Our collection strategies are centred on our ability to assess a customer’s willingness and ability to pay through in-depth data intelligence and analytics. We place significant importance on the ethical and fair treatment of our customers to protect both our own reputation and those of our partners.
Our vision is to develop better practices, better people and better systems to deliver better results – it’s a win-win-win scenario for our clients, our customers and our investment partners.
Committed to doing things the right way, with openness, honesty and respect. We’re totally ethical, transparent and compliant.
At the heart of Lowell is our operational model, built around our sophisticated technology platform and data intelligence.