Our people are extremely important to us and create the culture that drives our business. In the Land of Lowell only the best are good enough. We search for people with enthusiasm, passion and commitment and when we find them, we invest heavily to deliver on a clear promise to connect, communicate, develop, involve, recognise and reward our team. We have seven core behaviours which drive our culture; customer focus, teamwork, drives change, drives success, open, self motivation and vision. We are proud to be an Investors in People Gold company, in recognition of our high standards of people management and development.
Friendly and Approachable
The Land of Lowell is a stimulating environment, with the very best support and technology, where people are encouraged to:
- Show passion, drive and commitment
- Generate fresh and insightful thinking
- Anticipate the needs of clients
- Adopt a caring and sensitive approach to our customers
- Contribute to a culture of continuous improvement
- Maintain a friendly and accessible approach in all internal and external interactions
- Enjoy their work and make a positive contribution
All team members are both performance evaluated and remunerated against our seven core behaviours.
Professional and Dedicated
We are a CSA accredited organisation. High levels of expertise exist throughout Lowell Group. Many of our people have proven backgrounds in financial services, home retail credit, communications and other large, successful, consumer-orientated corporate organisations. We encourage and support our team by:
- Providing high quality induction, training and academy programmes
- Providing CSA diploma courses and working with team members to help them annually achieve CSA Collectors’ Accreditation
- Rewarding team members using structured performance evaluation methods and employee recognition initiatives
- Encouraging strong disciplines of process mapping and project management throughout the business
Committed to doing things the right way, with openness, honesty and respect. We’re totally ethical, transparent and compliant.
At the heart of Lowell is our operational model, built around our sophisticated technology platform and data intelligence.