In the Land of Lowell we do things ethically, transparently and compliantly. We work with each individual customer to agree realistic and sustainable payment plans tailor-made to their individual circumstances. It’s these better practices that provide our clients with the reassurance that their customers and their reputations are in safe hands. We are an Investors in People Gold company, demonstrating our ‘world class’ better practices.
An Ethical, Compliant Approach
We are committed to taking a fair, sensitive and ethical approach to debt recovery. We comply fully with Government guidelines and all relevant regulations. We:
- Are authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts and adhere to the Credit Services Association (CSA) code of conduct.
- Are a member of the Consumer Credit Trade Association, Civil Courts Users Association and Finance and Leasing Association
- Actively promote best practice across our industry
- Are inaugural winners of Credit Today’s ‘Compliance Team of the Year’ award
- Continue to build on our commitment to compliance through core Lowell Behaviour Customer Focus, something which all team members are both remunerated and performance evaluated against
Provide all of our team members with on-the-job training to ensure they are able to offer realistic, tailored and sustainable payment options to our customers
Open, Honest and Transparent
We promote a refreshingly transparent approach to debt purchase that has enabled us to build long-term strategic partnerships with our clients. We:
- Share insight on our portfolios post sale
- Operate an open door policy, welcoming visits and audits
- Conduct regular in-house procedural audits and service updates to ensure legislative compliance and fair treatment of customers
- Contribute to all main UK credit reporting bureaux in accordance with the ‘principles of reciprocity’
Committed to doing things the right way, with openness, honesty and respect. We’re totally ethical, transparent and compliant.
At the heart of Lowell is our operational model, built around our sophisticated technology platform and data intelligence.