Frequently Asked Questions


Lowell Financial customers can find a range of answers to frequently asked questions, and can set up payments online via

Fredrickson International customers can receive the same from

We have answers to a range of questions on our customer website  If you are unable to find the answer here, please give a member of our team a call on 0333 556 5551* for payment enquiries or 0333 556 5550* for all other enquiries. Alternatively, please send us an email to or write to us at PO Box 164, Leeds, LS10 1AB.  Please quote your Lowell reference number on all correspondence.

*Calls from a landline will be charged at a local rate; mobile charges may vary.

You can call us using one of the numbers below according to your account type:

FPC: 0345 839 6261*

Telecommunications: 0345 839 6026*

Mail order: 0345 839 6026*

Utilities: 0345 839 6026*

Financial services –
credit card: 0345 839 6212*

Financial services –
loans and overdrafts: 0345 839 6073*

Central government: 0345 839 6115*

Who can I write to:

Fredrickson International Limited
Tolworth Tower
Ewell Road

Please quote your reference number on all correspondence.

Alternatively please login to your account at and send us a message securely.

*Calls from a landline will be charged at a local rate; mobile charges may vary.


Our dedicated investor website is at: There is no requirement to register in order to gain access to this site.

Applying for a Career at Lowell

Everything you need to prepare for your interview is included on this website.

Yes. We use a service provided by a registered credit reference bureau to conduct these checks.

You need to bring a completed application form, proof of Right to Work, proof of address, a recent wage slip and proof of National Insurance number.

Yes. We will provide either written or verbal feedback shortly after your interview.

You need to let us know about any pre-booked holidays during your interview. Unfortunately we can’t guarantee that these will be authorised.

We have a formal dress code which is standard smart business dress Monday to Thursday with a more casual dress on Fridays and the weekend.

We have a thorough induction programme which covers our Land of Lowell culture and the skills you need to succeed. We offer a variety of development opportunities as part of our People Promise.  The type of training you will receive varies depending on your job role.

This depends on your role.  Usually you will meet with your line manager and start any necessary training.

You can find contact information and directions for our offices on the Contact page.

A list of current vacancies can be found on the Careers page.